Cancellation policy: Contact*** your stylist should you need to cancel within the 48 hour window before your appointment. Half of the cancelled appointment value will need to be paid to the stylist before rescheduling the next appointment. Cancellations within 48 hours of the appointment are unlikely to be filled by the stylist in such a short time frame. Once the 50% fee is paid to your stylist, you will be able to reschedule your appointment. 50% deposits (mentioned below) are non-refundable and non-transferable if the appointment is canceled within the 48 hour window.
***The following modes of contact are NOT ACCEPTABLE for communicating with your stylist, especially if it is regarding anything about your appointment:
-Messages or comments through Facebook or Instagram
-Messages through Square or Vagaro
-Responding to the automated confirmation text sent by Vagaro– There is no way for your stylist to see that response as it is from an automated number.
Basically: Please email your stylist directly.
Deposits: For any color service over 3 hours, your stylist may choose to contact/invoice you for a 50% down-payment to hold your appointment spot. This fee is 50% of the default booked appointment charge. Our hours in the salon are limited, so we have to maximize them. This 50% fee is a down-payment and applies to the overall price of your salon experience with us. It is also non-refundable should you choose to cancel or need to reschedule less than 48 hours before your appointment (See Cancellation Policy above). A 3+ hour appointment that no one shows up to is a loss for your stylist and the list of clients who could have come to that appointment. We hope you understand, and we thank you for your consideration in this matter.
Refund policy: 50% deposits are non-refundable and non-transferable if the appointment is cancelled or rescheduled within the 48 hour window before the appointment since it is unlikely the stylist will be able to fill an appointment on such short notice.
If we send you home with a hair care product you are unsatisfied with, we will accept exchanges at full credit within 14 days.
Vagaro: We know it’s annoying, but you will be asked to sign and agree to our salon policies every 12 months on Vagaro. We regularly review these policies and update them accordingly, so it is necessary to have you acknowledge them. Thank you for being patient with this.
